Frequently asked questions
Q#1: Can I change my order?
Answer: We’re unable to make any changes to your order once you’ve hit the ‘place order’ button.
Q#2: When will my order ship?
Answer: After your payment is verified, it takes up to 24 hours to process and ship your order.
Q#3: I need to change something on my order. How can I do that?
Answer: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Shipping, Returns & Exchanges
Q#4: How do I know if my order has shipped? Can I track it?
Answer: Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.
Q#5: Do you ship globally?
Answer: Yes we ship globally.
Q#6: Is my personal information kept private?
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.
Q#7: What can I do if my order is going to the wrong address?
If your parcel has already been dispatched, we are unable to change your shipping address for you.